At 123jav, we take your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how 123jav handles the personal data of Malaysian players
This Privacy Policy explains in detail how 123jav collect, use, disclose, store, and protect your personal information. It applies to all users of the 123jav platform — whether you are a first-time visitor, a registered member, or an active user. By using our platform, you agree to the terms of this privacy policy. This policy should be read together with Terms & Conditions and Responsible Gaming Guide ours.
123jav is an online casino platform built to serve the digital entertainment needs of Malaysian players. We understand that your trust in us depends greatly on how we handle your personal information. This Privacy Policy is written in clear, plain language so you know exactly what happens with your data.
This policy applies to all forms of information collected through the 123jav website, mobile application (where available), email communications, and customer support services. It does not apply to third-party websites or services that may be linked from our platform.
123jav is the Data Controller under Malaysia's Personal Data Protection Act 2010. This means we are fully accountable for how your personal data is collected and used in our operations.
123jav practises the principle of minimum data collection — meaning we only gather information that is strictly necessary to deliver our services properly. The following are the categories of data we may collect:
Every piece of information we collect has a specific and legitimate purpose. 123jav does not collect data for the sake of collecting it — there is a clear reason behind every type of data we process.
| Purpose of Use | Data Used | Important? |
|---|---|---|
| Identity verification & KYC | Name, date of birth, ID document | Mandatory |
| Deposit & withdrawal processing | Payment details, phone number | Mandatory |
| Customer Support | Email, name, account history | Mandatory |
| Fraud prevention & security | IP address, login history | Mandatory |
| Platform improvements | Anonymised usage data | Optional |
| Promotional communications | Email (with your consent) | Optional |
| Legal compliance | All data related to | Mandatory |
You may opt out of promotional communications at any time by updating your notification settings in your account or by contacting our team. This preference will not affect the core services of your account.
The security of your data is a responsibility we take very seriously. 123jav continuously invests in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.
123jav does not sell your personal data to any third party for marketing or commercial purposes. Full stop. That said, there are limited situations where we may need to share certain information with trusted parties:
All third parties we work with are required to comply with data security standards that are equivalent to or exceed those we apply at 123jav.
Platform 123jav uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note, however, that blocking essential cookies may affect the functionality of the 123jav platform.
Under Malaysia Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. 123jav respecting and facilitating the exercise of these rights:
To exercise any of the rights above, please contact us at support@123jav.top or via live chat. We will respond to your request within 14 business days.
123jav retain your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account data | For as long as the account is active + 5 years after closure |
| Financial transaction history | 7 years (Malaysia LHDN compliance) |
| Support communication logs | 3 years from the date of interaction |
| KYC documents & ID verification | 5 years after account closure |
| Analytics cookie data | Maximum 13 months |
| Security & access logs | 2 years |
Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.
We understand that financial information is among the most sensitive data. At 123jav, we take special measures to ensure your payment information is never exposed:
123jav reserves the right to update or amend this Privacy Policy from time to time in line with changes to applicable laws, technology, or our business operations. When significant amendments are made, we will:
Continued use of the platform 123jav after any amendment is published will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and claim your remaining balance in accordance with the established procedures.
If you have any questions, concerns, or complaints regarding how 123jav handling your personal data, we strongly encourage you to reach out to us directly. Our team is ready to assist.
Other related links: Terms & Conditions • Responsible Gaming • Frequently Asked Questions
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